Embedded Files
I'm a Staff Product Designer based in Montreal, Canada who bridges design and engineering to deliver measurable business impact at enterprise scale.
Over 12 years in MarTech, I've designed solutions for 650,000+ SMBs, nonprofits, and governments—driving $5M+ in business impact through support cost savings and revenue growth.
After 11+ years at Constant Contact, I took an intentional career break in 2024 and relocated to Montreal. I'm actively seeking senior IC or design leadership roles in major Canadian cities (remote or hybrid).
Work samples
Constant Contact is a leading marketing automation platform managing 10+ billion contact records for 650,000+ SMBs across email, SMS, social media, and events, with industry-leading deliverability rates in regulated spaces.
Redesigned Contacts Platform for 1M+ monthly users managing 10B+ records
→ Led comprehensive redesign through 180+ customer interviews, reducing page complexity 50% and support volume 70%—delivering $1M+ annual support savings and driving 3% quarterly revenue growth.
Designed AI deliverability tool achieving 90% first-time send success rate
→ Increased trial-to-pay conversions 6% while accelerating development by 1 sprint through React code contributions.
→ Advocated for 3 rounds of UX research, reducing support calls 35%.
Unblocked Contacts Platform redesign with compliance-first resubscribe feature
→ Led flagship feature that was critical business blocker.
→ Cut support escalations 73%, contributed significantly to $1M+ annual savings, and enabled platform rollout through compliant audit trails across CAN-SPAM, GDPR, and CASL.
Impact & design leadership
Mentored 8 designers across US and Dominican Republic teams, contributing to 2 promotions through design reviews, cross-functional coordination, and technical skill-building
Established analytics-driven design culture by standardizing analytics practices and QA workflows for Google Analytics, enabling designers to create 50+ feature tracking dashboards independently. Earned VP of Engineering and Director of Design recognition for improving data quality and driving data-informed decision-making organization-wide.
Drove design system adoption across design and engineering organizations through React code examples, component advocacy, and implementation support—improving UI consistency, accelerating development velocity, and earning lead engineer recognition
Repositioned UX as strategic partner organization-wide by embedding designers in Engineering QA workflows and technical design reviews, establishing quality standards adopted across 4+ scrum teams
Built cross-functional collaboration between UX, Content, Research, and Engineering teams through active partnership and institutional knowledge sharing that accelerated project delivery
Awards & recognition
CEO Leadership Award 2021 - Recognized as top 3% of employees (1 of 15 in Product & Engineering) for cross-organizational leadership impact. First UX designer to receive this company-wide recognition, previously reserved for sales organization. Honored for elevating design influence from tactical execution to strategic partnership through mentorship, QA integration, and cross-functional collaboration.
VP Engineering & Design Leadership - Earned recognition at company all-hands for standardizing Google Analytics practices and establishing QA workflows that enabled designers to create 50+ feature tracking dashboards, improving data quality and driving data-informed decisions organization-wide.
Skills & tools
Design & Strategy
B2B SaaS Product Design
Design Systems & Information Architecture
Accessibility (a11y)
User Research & Usability Testing
Engineering & Technical
HTML, CSS, JavaScript, React
Implementation Specs & QA Integration
Browser Dev Tools & Technical Documentation
Design System Support for Engineering Teams
Leadership & Collaboration
Cross-Functional Partnership (Engineering, Product, Research)
Technical Mentorship (8 designers, 2 promotions)
Data-Driven Design (GA3, Pendo)
Stakeholder Management & Workshop Facilitation
Tools & Platforms
Figma, Sketch, Axure RP
FigJam, Whimsical
Google Analytics, Pendo
Jira, GitHub, VS Code
Report abuse